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  1. Customer focus

    We work together as partners. We aim at finding the best solution for both of us. As business partners, we treat each other with respect.
  2. Responsibility

    Thinking preceeds change. Change means getting things done right. The goal is not change itself, but progess and improvement.
  3. Inclusion of all responsible parties

    All persons affected should have their say.
  4. Process orientied Work

    Change will always occur. Even a finished product is not immune to changes of environment. I separate change into four stages, as shown below.

    License / Attribution

  5. Systematic Approach

    Decions need to be rational. Irrational decisons are usually wrong.
  6. Continuing Improvement

    Change is made out of little steps. Each step improves the quality of the final product.(Kaizen management method)